Restaurant AI FAQ
TL;DR
Stop sending email surveys (2-3% response rate). Collect feedback inside the same conversation guests used to book or order. Higher response rate, more representative sentiment, no separate channel to manage. The Aedan Rose Manager plan includes a dedicated feedback inbox with sentiment tagging, NPS roll-up, and response tracking.
The problem with email surveys
2-3% response rate. Heavy survivor bias — only very happy or very angry guests respond. The middle 70% of your service stays silent, and that's where the operational improvements actually live.
In-conversation feedback
The agent re-engages in the same thread the guest used to book or order: "How was your dinner Friday?" — natural, no separate channel, higher response rate.
Each feedback item is automatically sentiment-tagged (positive / neutral / negative) so you triage by importance instead of by date.
The Manager plan feedback inbox
Dedicated dashboard with sortable filters (sentiment, period, responded yes/no, has-comment yes/no, min/max rating).
Respond + mark-as-resolved tracking. Assign to managers, log response notes.
NPS and detractor/promoter trend by period roll up automatically.
Anonymous feedback
Walk-in guests can submit feedback without an existing chat session — useful for post-visit QR codes that link to the web widget.
Read more on Aedan Rose
Try it free — no credit card
Free signup starts a 30-day trial of the full Manager plan. Cancel anytime, no contract.
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